ZCLOU.COM
Website Privacy Policy
This policy describes information handled when you visit zclou.com or contact Zclou through our website. App-specific practices are described in the separate policies in our privacy center.
Website visits
Your browser sends technical information needed to deliver pages, such as your IP address, requested URL, browser information and request time. Hosting, networking and security systems may process this information to deliver the website, maintain service and investigate abuse or faults. Such infrastructure processing is separate from the local records inside our apps.
The website’s application code does not set advertising cookies or include an analytics SDK. Other websites you visit through our links, including app stores, have their own privacy and cookie practices.
Contact and support
If you use the support form, we receive your name, email address, subject and message. The form uses EmailJS to deliver your request. EmailJS and the connected email service process the submitted information and related technical information according to their service practices. You can read the EmailJS privacy policy. You can instead contact us directly at [email protected].
We use your message to answer questions, troubleshoot problems and provide support. We do not use support messages for advertising or sell them. Please avoid sending passwords, signing keys, complete customer databases or unnecessary personal information about other people.
Sharing, retention and security
Information may be handled by communication, hosting and security providers as needed to operate the website and respond to you. We may disclose relevant information where required by law or reasonably necessary to protect people, services and legal rights.
We keep support correspondence for as long as reasonably necessary to resolve the issue, maintain relevant support records or comply with legal obligations. Technical records may be retained by the infrastructure providers for their operational and security purposes. No internet transmission or storage system is completely secure.
Your choices and rights
You do not need to submit a support request to browse the product pages. Depending on applicable law, you may request access, correction, deletion or portability of information we hold, or object to or restrict its processing. You can contact us to exercise applicable rights, and may complain to your local data protection authority. We may request information needed to verify your identity.
We process correspondence to respond to your request, pursue legitimate interests in providing and securing support, and meet legal obligations. Service providers may process information in countries different from yours, subject to applicable data protection requirements.
Children and changes
This website is not directed at children under 13 or a higher minimum age required by local law. Contact us if you believe a child has sent personal information. We may revise this policy and update the date on this page as practices change.